“Company”, “We”, “Us”, “Our” – Montravel EOOD, a limited liability company incorporated under Bulgarian law (EOOD), trading as Magical Tours Bulgaria, with registered address at 17 G. Benkovski Str., Dulovo 7650, Bulgaria.

“Client”, “You”, “Your” – any individual or group who books, purchases, or participates in any tour, activity, or service offered by the Company.

“Tour” – any guided excursion, hiking trip, cave tour, nature walk, mountain activity, day trip, multi-day package, or other tourist service arranged by the Company.

“Booking” – a confirmed reservation made by the Client for a Tour, accepted in writing (including email) by the Company.

“Booking Confirmation” – the written or electronic document issued by the Company confirming acceptance of a Booking.

“Force Majeure” – any event beyond the reasonable control of the Company, including but not limited to acts of God, extreme weather, earthquakes, floods, fire, epidemic, pandemic, government action, war, terrorism, civil unrest, border closure, or infrastructure failure.

“Third-Party Supplier” – any independent accommodation provider, transport company, guide, activity operator, or other service provider contracted by the Company to deliver elements of a Tour.

“Package” – a combination of at least two different types of tourist services sold as a single arrangement, as defined in the Bulgarian Tourism Act.

“Inherent Risk” – risks that are an integral feature of an activity and cannot be eliminated without fundamentally changing the nature of the activity, including the risks described in Clause 11.

Completing and submitting a booking form on our website or by email.

Paying a deposit or full payment for any Tour.

Signing or electronically accepting any booking agreement, participation waiver, or contract issued by the Company.

Participating in any Tour or activity organized by the Company.

A non-refundable deposit of 30% of the total tour price is required to confirm a booking, unless otherwise stated in writing.

The remaining balance is due no later than 30 days before the scheduled departure date.

For bookings made within 30 days of departure, full payment is due at the time of booking.

Failure to pay the balance by the due date may result in the booking being cancelled and the deposit being forfeited.

Significant changes in transportation costs, including fuel prices.

Changes in taxes, fees, or levies imposed by applicable authorities.

Significant exchange rate fluctuations exceeding 2% against the quoted price.

The minimum number of participants required to operate the Tour has not been reached. Clients will be notified at least 20 days before departure (7 days for short tours under 6 days) and offered either a full refund or an alternative tour of equivalent value.

Force Majeure events render operation of the Tour impossible, unsafe, or inadvisable. In this case, the Company will offer a full refund or an alternative tour, but shall not be liable for any additional costs incurred by the Client (e.g., flights, accommodation booked independently).

Safety concerns – including but not limited to dangerous weather, trail closure, government travel advisory, or other conditions deemed unsafe by the Company’s guides or management. Safety is our absolute priority.

Ensuring they hold valid travel documents (passport, visa, ID card) as required for travel to Bulgaria and any other country included in the Tour.

Ensuring they meet the physical fitness and health requirements for their chosen Tour. The Company publishes fitness level descriptions for all Tours – Clients must assess these honestly.

Disclosing any medical conditions, disabilities, allergies, dietary requirements, or physical limitations that may affect participation in the Tour or the safety of others. The Company will treat such information confidentially.

Arriving at the agreed meeting point at the agreed time. The Company is not obliged to wait and will not issue refunds for late arrivals who miss a Tour.

Following all instructions given by Company guides and staff at all times. Failure to comply with guide instructions may result in removal from the Tour without refund.

Behaving in a manner that does not endanger themselves, other participants, guides, or third parties.

Respecting the natural environment, local laws, cultural customs, and protected areas visited during the Tour.

Carrying adequate personal equipment as specified in the Tour briefing (e.g., appropriate footwear, clothing, water, first aid supplies).

To organize and deliver Tours with reasonable skill, care, and diligence in accordance with the Bulgarian Tourism Act and applicable EU law.

To employ suitably qualified, licensed, and experienced guides for all Tours.

To provide accurate and up-to-date information about Tour content, difficulty level, and requirements.

To respond to Client enquiries within 2 working days.

To maintain Tour Operator Liability Insurance as required by law.

To notify Clients promptly of any significant changes to a confirmed booking.

To prioritize Client safety above all other considerations.

For personal injury or death caused directly by the gross negligence or wilful misconduct of the Company or its employees – unlimited liability applies.

For all other damages (property loss, consequential loss, disappointment, distress, loss of enjoyment) – liability is limited to the total price paid by the Client for the Tour.

For services provided by Third-Party Suppliers – liability is limited to the maximum available under the relevant international conventions and the Third-Party Supplier’s own terms.

Events of Force Majeure, as defined in Clause 1.

The Client’s own acts, omissions, or negligence.

The acts or omissions of a third party unconnected with the provision of the Tour.

Failure by the Client to follow guide instructions, safety briefings, or published Tour requirements.

The Client’s failure to disclose relevant medical conditions or physical limitations.

The Client’s failure to hold adequate travel insurance.

Inherent risks of the activities described in Clause 11 that are voluntarily assumed by the Client.

Acts of God – earthquake, flood, fire, lightning, storm, landslide, avalanche, or other extreme natural events.

Epidemic, pandemic, or public health emergency declared by competent Bulgarian or international authorities.

War, armed conflict, terrorism, civil unrest, riot, or political instability.

Government action – travel bans, border closures, mandatory quarantine, or other regulatory restrictions.

Trail or road closures by relevant Bulgarian national park authorities, forestry services, or emergency services.

Extreme or dangerous weather conditions that, in the sole and reasonable judgment of the Company’s guides, render a Tour unsafe.

Industrial action, strikes, or failure of public utilities.

To the best of their knowledge, they are not suffering from, and have not recently been diagnosed with, COVID-19 or any other highly contagious illness.

They have not been in close contact with a confirmed case of COVID-19 or other notifiable infectious disease within 10 days prior to the Tour departure date.

They will comply with all health and safety protocols required by Bulgarian law, national park regulations, or the Company at the time of the Tour.

They will immediately inform the Company or their guide if they develop symptoms of illness during a Tour.

Refuse participation to any Client who presents symptoms of infectious illness at the time of the Tour, without obligation to issue a refund. This decision is made solely to protect the health and safety of other participants and staff.

Cancel, modify, or postpone any Tour in response to government-imposed restrictions, public health authority guidance, or border closures related to any infectious disease or public health emergency.

Require Clients to provide proof of vaccination, negative test results, or other documentation required by Bulgarian authorities as a condition of participation.

Implement additional safety protocols at any time (e.g., face coverings in enclosed spaces, reduced group sizes, enhanced sanitation) in compliance with Bulgarian health regulations.

A full credit note redeemable against any future Tour within 24 months; or

A full refund of monies paid, less any unrecoverable costs already committed by the Company (e.g., pre-paid permits, guide fees), which will be documented and disclosed to the Client.

Falls on steep, rocky, wet, or icy terrain, which may result in injury or death.

Rockfall, landslide, or avalanche in mountain and gorge environments.

Sudden and severe changes in weather conditions, including thunderstorms, strong winds, fog, hail, and rapid temperature drops.

Altitude-related symptoms including fatigue, dehydration, and altitude sickness on higher peaks.

Lightning strikes in exposed alpine terrain.

Hypothermia or frostbite in cold or wet conditions.

Muscle injury, sprains, fractures, or other physical injury from terrain challenges.

Encounters with wildlife, including venomous snakes, insects, and bears in certain areas.

Difficulty of evacuation in remote terrain – rescue may take several hours.

Slippery and uneven surfaces in caves and gorges, significantly increasing the risk of falls.

Low clearance areas and confined spaces requiring crawling, crouching, or squeezing.

Darkness and limited visibility in underground environments.

Risk of flash flooding in cave and gorge systems following rain.

Potential for entrapment or disorientation in underground environments.

Falling rocks or debris from cave ceilings and gorge walls.

Cold and damp conditions that may affect those with respiratory or circulatory conditions.

Lodge a complaint with the Commission for Consumer Protection (CCP) of Bulgaria, the competent authority for consumer rights: Sofia 1000, 4A Slaveykov Square – www.kzp.bg.

Contact the European Online Dispute Resolution platform (for online contracts): www.ec.europa.eu/consumers/odr.

Pursue a claim through the Bulgarian courts. The governing law is Bulgarian law and the courts of the Republic of Bulgaria shall have exclusive jurisdiction.

Carry sufficient water (minimum 2 litres per person for mountain tours), personal medication, and emergency snacks.

Inform the guide of any medical condition, allergy, or medication that may become relevant during the Tour.

Not consume alcohol before or during strenuous outdoor activities. Any Client who is visibly intoxicated will be excluded from the Tour without refund.

Not smoke in forested areas, national parks, or any locations where smoking is prohibited by Bulgarian law.

Take all litter home or to designated disposal points. The Company practices Leave No Trace principles.

Respect wildlife and adhere to national park regulations. Feeding or disturbing wildlife is strictly prohibited.

Not deviate from designated routes without explicit guide permission.

Bulgarian Tourism Act (Zakon za Turizma) – as amended.

Bulgarian Obligations and Contracts Act (Zakon za Zadazheniata i Dogovorite).

Bulgarian Consumer Protection Act.

EU Package Travel Directive (EU) 2015/2302 as transposed into Bulgarian law.

EU General Data Protection Regulation 2016/679 (GDPR).

“Company”, “We”, “Us”, “Our” – Montravel EOOD, a limited liability company incorporated under Bulgarian law (EOOD), trading as Magical Tours Bulgaria, with registered address at 17 G. Benkovski Str., Dulovo 7650, Bulgaria.

“Client”, “You”, “Your” – any individual or group who books, purchases, or participates in any tour, activity, or service offered by the Company.

“Tour” – any guided excursion, hiking trip, cave tour, nature walk, mountain activity, day trip, multi-day package, or other tourist service arranged by the Company.

“Booking” – a confirmed reservation made by the Client for a Tour, accepted in writing (including email) by the Company.

“Booking Confirmation” – the written or electronic document issued by the Company confirming acceptance of a Booking.

“Force Majeure” – any event beyond the reasonable control of the Company, including but not limited to acts of God, extreme weather, earthquakes, floods, fire, epidemic, pandemic, government action, war, terrorism, civil unrest, border closure, or infrastructure failure.

“Third-Party Supplier” – any independent accommodation provider, transport company, guide, activity operator, or other service provider contracted by the Company to deliver elements of a Tour.

“Package” – a combination of at least two different types of tourist services sold as a single arrangement, as defined in the Bulgarian Tourism Act.

“Inherent Risk” – risks that are an integral feature of an activity and cannot be eliminated without fundamentally changing the nature of the activity, including the risks described in Clause 11.

Completing and submitting a booking form on our website or by email.

Paying a deposit or full payment for any Tour.

Signing or electronically accepting any booking agreement, participation waiver, or contract issued by the Company.

Participating in any Tour or activity organized by the Company.

A non-refundable deposit of 30% of the total tour price is required to confirm a booking, unless otherwise stated in writing.

The remaining balance is due no later than 30 days before the scheduled departure date.

For bookings made within 30 days of departure, full payment is due at the time of booking.

Failure to pay the balance by the due date may result in the booking being cancelled and the deposit being forfeited.

Significant changes in transportation costs, including fuel prices.

Changes in taxes, fees, or levies imposed by applicable authorities.

Significant exchange rate fluctuations exceeding 2% against the quoted price.

The minimum number of participants required to operate the Tour has not been reached. Clients will be notified at least 20 days before departure (7 days for short tours under 6 days) and offered either a full refund or an alternative tour of equivalent value.

Force Majeure events render operation of the Tour impossible, unsafe, or inadvisable. In this case, the Company will offer a full refund or an alternative tour, but shall not be liable for any additional costs incurred by the Client (e.g., flights, accommodation booked independently).

Safety concerns – including but not limited to dangerous weather, trail closure, government travel advisory, or other conditions deemed unsafe by the Company’s guides or management. Safety is our absolute priority.

Ensuring they hold valid travel documents (passport, visa, ID card) as required for travel to Bulgaria and any other country included in the Tour.

Ensuring they meet the physical fitness and health requirements for their chosen Tour. The Company publishes fitness level descriptions for all Tours – Clients must assess these honestly.

Disclosing any medical conditions, disabilities, allergies, dietary requirements, or physical limitations that may affect participation in the Tour or the safety of others. The Company will treat such information confidentially.

Arriving at the agreed meeting point at the agreed time. The Company is not obliged to wait and will not issue refunds for late arrivals who miss a Tour.

Following all instructions given by Company guides and staff at all times. Failure to comply with guide instructions may result in removal from the Tour without refund.

Behaving in a manner that does not endanger themselves, other participants, guides, or third parties.

Respecting the natural environment, local laws, cultural customs, and protected areas visited during the Tour.

Carrying adequate personal equipment as specified in the Tour briefing (e.g., appropriate footwear, clothing, water, first aid supplies).

To organize and deliver Tours with reasonable skill, care, and diligence in accordance with the Bulgarian Tourism Act and applicable EU law.

To employ suitably qualified, licensed, and experienced guides for all Tours.

To provide accurate and up-to-date information about Tour content, difficulty level, and requirements.

To respond to Client enquiries within 2 working days.

To maintain Tour Operator Liability Insurance as required by law.

To notify Clients promptly of any significant changes to a confirmed booking.

To prioritize Client safety above all other considerations.

For personal injury or death caused directly by the gross negligence or wilful misconduct of the Company or its employees – unlimited liability applies.

For all other damages (property loss, consequential loss, disappointment, distress, loss of enjoyment) – liability is limited to the total price paid by the Client for the Tour.

For services provided by Third-Party Suppliers – liability is limited to the maximum available under the relevant international conventions and the Third-Party Supplier’s own terms.

Events of Force Majeure, as defined in Clause 1.

The Client’s own acts, omissions, or negligence.

The acts or omissions of a third party unconnected with the provision of the Tour.

Failure by the Client to follow guide instructions, safety briefings, or published Tour requirements.

The Client’s failure to disclose relevant medical conditions or physical limitations.

The Client’s failure to hold adequate travel insurance.

Inherent risks of the activities described in Clause 11 that are voluntarily assumed by the Client.

Acts of God – earthquake, flood, fire, lightning, storm, landslide, avalanche, or other extreme natural events.

Epidemic, pandemic, or public health emergency declared by competent Bulgarian or international authorities.

War, armed conflict, terrorism, civil unrest, riot, or political instability.

Government action – travel bans, border closures, mandatory quarantine, or other regulatory restrictions.

Trail or road closures by relevant Bulgarian national park authorities, forestry services, or emergency services.

Extreme or dangerous weather conditions that, in the sole and reasonable judgment of the Company’s guides, render a Tour unsafe.

Industrial action, strikes, or failure of public utilities.

To the best of their knowledge, they are not suffering from, and have not recently been diagnosed with, COVID-19 or any other highly contagious illness.

They have not been in close contact with a confirmed case of COVID-19 or other notifiable infectious disease within 10 days prior to the Tour departure date.

They will comply with all health and safety protocols required by Bulgarian law, national park regulations, or the Company at the time of the Tour.

They will immediately inform the Company or their guide if they develop symptoms of illness during a Tour.

Refuse participation to any Client who presents symptoms of infectious illness at the time of the Tour, without obligation to issue a refund. This decision is made solely to protect the health and safety of other participants and staff.

Cancel, modify, or postpone any Tour in response to government-imposed restrictions, public health authority guidance, or border closures related to any infectious disease or public health emergency.

Require Clients to provide proof of vaccination, negative test results, or other documentation required by Bulgarian authorities as a condition of participation.

Implement additional safety protocols at any time (e.g., face coverings in enclosed spaces, reduced group sizes, enhanced sanitation) in compliance with Bulgarian health regulations.

A full credit note redeemable against any future Tour within 24 months; or

A full refund of monies paid, less any unrecoverable costs already committed by the Company (e.g., pre-paid permits, guide fees), which will be documented and disclosed to the Client.

Falls on steep, rocky, wet, or icy terrain, which may result in injury or death.

Rockfall, landslide, or avalanche in mountain and gorge environments.

Sudden and severe changes in weather conditions, including thunderstorms, strong winds, fog, hail, and rapid temperature drops.

Altitude-related symptoms including fatigue, dehydration, and altitude sickness on higher peaks.

Lightning strikes in exposed alpine terrain.

Hypothermia or frostbite in cold or wet conditions.

Muscle injury, sprains, fractures, or other physical injury from terrain challenges.

Encounters with wildlife, including venomous snakes, insects, and bears in certain areas.

Difficulty of evacuation in remote terrain – rescue may take several hours.

Slippery and uneven surfaces in caves and gorges, significantly increasing the risk of falls.

Low clearance areas and confined spaces requiring crawling, crouching, or squeezing.

Darkness and limited visibility in underground environments.

Risk of flash flooding in cave and gorge systems following rain.

Potential for entrapment or disorientation in underground environments.

Falling rocks or debris from cave ceilings and gorge walls.

Cold and damp conditions that may affect those with respiratory or circulatory conditions.

Lodge a complaint with the Commission for Consumer Protection (CCP) of Bulgaria, the competent authority for consumer rights: Sofia 1000, 4A Slaveykov Square – www.kzp.bg.

Contact the European Online Dispute Resolution platform (for online contracts): www.ec.europa.eu/consumers/odr.

Pursue a claim through the Bulgarian courts. The governing law is Bulgarian law and the courts of the Republic of Bulgaria shall have exclusive jurisdiction.

Carry sufficient water (minimum 2 litres per person for mountain tours), personal medication, and emergency snacks.

Inform the guide of any medical condition, allergy, or medication that may become relevant during the Tour.

Not consume alcohol before or during strenuous outdoor activities. Any Client who is visibly intoxicated will be excluded from the Tour without refund.

Not smoke in forested areas, national parks, or any locations where smoking is prohibited by Bulgarian law.

Take all litter home or to designated disposal points. The Company practices Leave No Trace principles.

Respect wildlife and adhere to national park regulations. Feeding or disturbing wildlife is strictly prohibited.

Not deviate from designated routes without explicit guide permission.

Bulgarian Tourism Act (Zakon za Turizma) – as amended.

Bulgarian Obligations and Contracts Act (Zakon za Zadazheniata i Dogovorite).

Bulgarian Consumer Protection Act.

EU Package Travel Directive (EU) 2015/2302 as transposed into Bulgarian law.

EU General Data Protection Regulation 2016/679 (GDPR).

“Company”, “We”, “Us”, “Our” – Montravel EOOD, a limited liability company incorporated under Bulgarian law (EOOD), trading as Magical Tours Bulgaria, with registered address at 17 G. Benkovski Str., Dulovo 7650, Bulgaria.

“Client”, “You”, “Your” – any individual or group who books, purchases, or participates in any tour, activity, or service offered by the Company.

“Tour” – any guided excursion, hiking trip, cave tour, nature walk, mountain activity, day trip, multi-day package, or other tourist service arranged by the Company.

“Booking” – a confirmed reservation made by the Client for a Tour, accepted in writing (including email) by the Company.

“Booking Confirmation” – the written or electronic document issued by the Company confirming acceptance of a Booking.

“Force Majeure” – any event beyond the reasonable control of the Company, including but not limited to acts of God, extreme weather, earthquakes, floods, fire, epidemic, pandemic, government action, war, terrorism, civil unrest, border closure, or infrastructure failure.

“Third-Party Supplier” – any independent accommodation provider, transport company, guide, activity operator, or other service provider contracted by the Company to deliver elements of a Tour.

“Package” – a combination of at least two different types of tourist services sold as a single arrangement, as defined in the Bulgarian Tourism Act.

“Inherent Risk” – risks that are an integral feature of an activity and cannot be eliminated without fundamentally changing the nature of the activity, including the risks described in Clause 11.

Completing and submitting a booking form on our website or by email.

Paying a deposit or full payment for any Tour.

Signing or electronically accepting any booking agreement, participation waiver, or contract issued by the Company.

Participating in any Tour or activity organized by the Company.

A non-refundable deposit of 30% of the total tour price is required to confirm a booking, unless otherwise stated in writing.

The remaining balance is due no later than 30 days before the scheduled departure date.

For bookings made within 30 days of departure, full payment is due at the time of booking.

Failure to pay the balance by the due date may result in the booking being cancelled and the deposit being forfeited.

Significant changes in transportation costs, including fuel prices.

Changes in taxes, fees, or levies imposed by applicable authorities.

Significant exchange rate fluctuations exceeding 2% against the quoted price.

The minimum number of participants required to operate the Tour has not been reached. Clients will be notified at least 20 days before departure (7 days for short tours under 6 days) and offered either a full refund or an alternative tour of equivalent value.

Force Majeure events render operation of the Tour impossible, unsafe, or inadvisable. In this case, the Company will offer a full refund or an alternative tour, but shall not be liable for any additional costs incurred by the Client (e.g., flights, accommodation booked independently).

Safety concerns – including but not limited to dangerous weather, trail closure, government travel advisory, or other conditions deemed unsafe by the Company’s guides or management. Safety is our absolute priority.

Ensuring they hold valid travel documents (passport, visa, ID card) as required for travel to Bulgaria and any other country included in the Tour.

Ensuring they meet the physical fitness and health requirements for their chosen Tour. The Company publishes fitness level descriptions for all Tours – Clients must assess these honestly.

Disclosing any medical conditions, disabilities, allergies, dietary requirements, or physical limitations that may affect participation in the Tour or the safety of others. The Company will treat such information confidentially.

Arriving at the agreed meeting point at the agreed time. The Company is not obliged to wait and will not issue refunds for late arrivals who miss a Tour.

Following all instructions given by Company guides and staff at all times. Failure to comply with guide instructions may result in removal from the Tour without refund.

Behaving in a manner that does not endanger themselves, other participants, guides, or third parties.

Respecting the natural environment, local laws, cultural customs, and protected areas visited during the Tour.

Carrying adequate personal equipment as specified in the Tour briefing (e.g., appropriate footwear, clothing, water, first aid supplies).

To organize and deliver Tours with reasonable skill, care, and diligence in accordance with the Bulgarian Tourism Act and applicable EU law.

To employ suitably qualified, licensed, and experienced guides for all Tours.

To provide accurate and up-to-date information about Tour content, difficulty level, and requirements.

To respond to Client enquiries within 2 working days.

To maintain Tour Operator Liability Insurance as required by law.

To notify Clients promptly of any significant changes to a confirmed booking.

To prioritize Client safety above all other considerations.

For personal injury or death caused directly by the gross negligence or wilful misconduct of the Company or its employees – unlimited liability applies.

For all other damages (property loss, consequential loss, disappointment, distress, loss of enjoyment) – liability is limited to the total price paid by the Client for the Tour.

For services provided by Third-Party Suppliers – liability is limited to the maximum available under the relevant international conventions and the Third-Party Supplier’s own terms.

Events of Force Majeure, as defined in Clause 1.

The Client’s own acts, omissions, or negligence.

The acts or omissions of a third party unconnected with the provision of the Tour.

Failure by the Client to follow guide instructions, safety briefings, or published Tour requirements.

The Client’s failure to disclose relevant medical conditions or physical limitations.

The Client’s failure to hold adequate travel insurance.

Inherent risks of the activities described in Clause 11 that are voluntarily assumed by the Client.

Acts of God – earthquake, flood, fire, lightning, storm, landslide, avalanche, or other extreme natural events.

Epidemic, pandemic, or public health emergency declared by competent Bulgarian or international authorities.

War, armed conflict, terrorism, civil unrest, riot, or political instability.

Government action – travel bans, border closures, mandatory quarantine, or other regulatory restrictions.

Trail or road closures by relevant Bulgarian national park authorities, forestry services, or emergency services.

Extreme or dangerous weather conditions that, in the sole and reasonable judgment of the Company’s guides, render a Tour unsafe.

Industrial action, strikes, or failure of public utilities.

To the best of their knowledge, they are not suffering from, and have not recently been diagnosed with, COVID-19 or any other highly contagious illness.

They have not been in close contact with a confirmed case of COVID-19 or other notifiable infectious disease within 10 days prior to the Tour departure date.

They will comply with all health and safety protocols required by Bulgarian law, national park regulations, or the Company at the time of the Tour.

They will immediately inform the Company or their guide if they develop symptoms of illness during a Tour.

Refuse participation to any Client who presents symptoms of infectious illness at the time of the Tour, without obligation to issue a refund. This decision is made solely to protect the health and safety of other participants and staff.

Cancel, modify, or postpone any Tour in response to government-imposed restrictions, public health authority guidance, or border closures related to any infectious disease or public health emergency.

Require Clients to provide proof of vaccination, negative test results, or other documentation required by Bulgarian authorities as a condition of participation.

Implement additional safety protocols at any time (e.g., face coverings in enclosed spaces, reduced group sizes, enhanced sanitation) in compliance with Bulgarian health regulations.

A full credit note redeemable against any future Tour within 24 months; or

A full refund of monies paid, less any unrecoverable costs already committed by the Company (e.g., pre-paid permits, guide fees), which will be documented and disclosed to the Client.

Falls on steep, rocky, wet, or icy terrain, which may result in injury or death.

Rockfall, landslide, or avalanche in mountain and gorge environments.

Sudden and severe changes in weather conditions, including thunderstorms, strong winds, fog, hail, and rapid temperature drops.

Altitude-related symptoms including fatigue, dehydration, and altitude sickness on higher peaks.

Lightning strikes in exposed alpine terrain.

Hypothermia or frostbite in cold or wet conditions.

Muscle injury, sprains, fractures, or other physical injury from terrain challenges.

Encounters with wildlife, including venomous snakes, insects, and bears in certain areas.

Difficulty of evacuation in remote terrain – rescue may take several hours.

Slippery and uneven surfaces in caves and gorges, significantly increasing the risk of falls.

Low clearance areas and confined spaces requiring crawling, crouching, or squeezing.

Darkness and limited visibility in underground environments.

Risk of flash flooding in cave and gorge systems following rain.

Potential for entrapment or disorientation in underground environments.

Falling rocks or debris from cave ceilings and gorge walls.

Cold and damp conditions that may affect those with respiratory or circulatory conditions.

Lodge a complaint with the Commission for Consumer Protection (CCP) of Bulgaria, the competent authority for consumer rights: Sofia 1000, 4A Slaveykov Square – www.kzp.bg.

Contact the European Online Dispute Resolution platform (for online contracts): www.ec.europa.eu/consumers/odr.

Pursue a claim through the Bulgarian courts. The governing law is Bulgarian law and the courts of the Republic of Bulgaria shall have exclusive jurisdiction.

Carry sufficient water (minimum 2 litres per person for mountain tours), personal medication, and emergency snacks.

Inform the guide of any medical condition, allergy, or medication that may become relevant during the Tour.

Not consume alcohol before or during strenuous outdoor activities. Any Client who is visibly intoxicated will be excluded from the Tour without refund.

Not smoke in forested areas, national parks, or any locations where smoking is prohibited by Bulgarian law.

Take all litter home or to designated disposal points. The Company practices Leave No Trace principles.

Respect wildlife and adhere to national park regulations. Feeding or disturbing wildlife is strictly prohibited.

Not deviate from designated routes without explicit guide permission.

Bulgarian Tourism Act (Zakon za Turizma) – as amended.

Bulgarian Obligations and Contracts Act (Zakon za Zadazheniata i Dogovorite).

Bulgarian Consumer Protection Act.

EU Package Travel Directive (EU) 2015/2302 as transposed into Bulgarian law.

EU General Data Protection Regulation 2016/679 (GDPR).